Your role at DynatraceWe are looking for a proactive and customer-focused IT Services Engineer to join our team. In this role, you will be the first point of contact for technical issues, ensuring smooth digital operations for our users. If you enjoy solving problems, working with technology, and helping people, this position is for you!What You’ll Do:Incident & Problem Management: Diagnose and resolve IT-related issues or escalate when necessary. Guide users through troubleshooting stepsService Request Fulfillment: Provide hardware, software, and workplace equipment. Handle user and access management requests and respond to technical inquiriesCollaboration Tools & Events: Support meeting room technology (e.G., Zoom Rooms, Crestron) and provide technical support for local eventsChange Requests: Learn and support technical changes implemented by backend teamsAsset & Inventory Management: Maintain accurate stock records, prepare asset demands, and manage disposals.Vendor Coordination:



Coordinate external IT service providersProjects & Improvements: Deliver local and regional technical projects as part of general programs, with the option to lead projects. Assist with IT buildout tasks and identify opportunities for process improvementCollaboration & Learning: Understand employee needs, support IT training activities, and work with distributed IT teams. Continuously develop your technical skills, follow technical guides, and work instructionsWhat will help you succeedQualifications:Bachelor’s degree in computer science, IT, or a related field (or equivalent experience).Communicative English (written and spoken). Spanish is a plus.Knowledge of Windows and macOS operating systems. Linux skills are welcome.Experience with Active Directory, Group Policy, and user

📌 Technical Services Engineer Ii (Bellprat)
🏢 Dynatrace
📍 Bellprat