Are you passionate about helping people and delivering outstanding service? Join our & Jet2holidays team as a Passenger Service Agent
Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes.What We Offer 20.282.00 € annually (pro-rated) + additional pay for transport, early shifts, weekends & holidays This is a 20-hour (part-time) Substitute contract (The contract's end date cannot be confirmed at this time, as it will depend on the return of the employee being replaced) with the potential to increase the hours depending on the operational requirements 31 days holiday + 14 bank holidays (pro-rated) Free uniform, paid training, life assurance & retail discounts Discounts on & Jet2holidays flights Recommend a Friend bonus What We're Looking For Ability to work as a team Fluent in Spanish & intermediate/fluent English A versátil and positive approach Ability to provide supervisory support to our Third-party handler and make sure they deliver a warm and friendly check in service issuing boarding passes and following safety and security procedures. Capable of working effectively in challenging situations, such as flight delays and disruptions As we employ on local contracts, you will already hold full right to work documents for Spain(DNI / NIE / TIE).
What you will do in the role Create Memories - Ensuring our third-party provider delivers an outstanding Customer Servicethat meets the needs of ourcustomersand promotes ourbrand values. Be Present - Greet our customers at the arrivals area at the start of their holiday to create a great first impression, supervising our third-party handler in providing a friendly and efficient check-in and boarding service for departing customers, offering helpful advice on the sales desk and being present for our customers throughout their time at the airport Take Responsibility - Ensuring'spolicies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out by our third-party provider. Responsible for safety reporting using the company system (The Hub) Work as One Team - Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, thirdparty providers and our Flight Deckand Cabin Crew Teams to ensure the best Customer experience To comply with airport regulations and company policy, you will need to provide a 5-year history covering all employment, education, addresses, travel, self-employment, unemployment, cash-in-hand work, and any gaps of 28 days or more (supporting evidence required). xlqxfvg A criminal record check will also be required from the country of the role you are applying for and any country where you have lived for 6 months or more in the last 5 years.
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