At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since ****, we've grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development — from early concept to launch and live operations.

Our goal is simple: to be the go-to integral platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life.

Join us and help drive the adoption and growth of our Player Engagement Specialized Services, including Trust & Safety, Monetization, and VIP Concierge?

As an Account Manager in our team, you'll be a key member of the Player Engagement Sales & Business Development team, managing relationships with some of the world's largest enterprise game companies. You'll join a global team and work cross-functionally with diverse teams and cultures to support customer success, legal and billing discussions, overall account strategy, and collaboration with the production team to protect revenues — using a combination of data and real-world insights to navigate ambiguity and deliver outcomes that benefit both our clients and Keywords. You'll also leverage your industry network to create new opportunities and expand Player Engagement services across your accounts.





Our Account Manager has a knack for the following skills:

Account Management & Strategy

Work closely with product and customer success teams to expand adoption of Player Engagement services.

Act as the single point of contact for customer health, including overall account strategy, legal and billing discussions, and increasing overall customer usage of Helpshift platform and services.

Use existing networks within the games industry to open doors and create net new opportunities for Keywords with a focus on introducing Player Engagement Services.

Communicate effectively with senior-level stakeholders (CxO, Studio Head, SVP, VP) to maintain strong customer relationships.

Act as a trusted advisor, providing guidance and support to enterprise clients.

At least 3 years of Account Management experience supporting Game Industry customers.

Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).

Strong critical thinking, commercial creativity, and process-driven execution.

Data-driven mentality and ability to work through ambiguity.

Self-motivated and able to thrive in a remote working environment.

Screening stage

- Interview with a Talent Acquisition Specialist
- Selected candidates are invited to a conversation with our Talent Acquisition team to discuss experience, motivation, and role expectations.

The final stage is a panel interview with members of the hiring team, giving you the opportunity to meet potential colleagues and further explore the role.

Our recruitment process is fully online and remote. Service: Employment Type: Permanent

Full Time, Remote

📌 Senior Account Manager (Remote) (Málaga)
🏢 Empresa líder
📍 Málaga