About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier general talent and industry-leading corporations. As a leader in European recruitment and BPO solutions, we are proud to facilitate high-impact career opportunities for professionals seeking the best jobs in Bulgaria.

Spanish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As a leader in European recruitment and BPO solutions, we are proud to facilitate high-impact career opportunities for professionals seeking the best jobs in Bulgaria.

Job Overview

We are currently seeking a dynamic professional for our Spanish Speaking Customer Service Agent position in Bulgaria, based in the heart of Sofia. This role is a cornerstone of our client's success within the competitive Customer Support Services industry, offering a perfect blend of professional growth and a premium international lifestyle.

Key Responsibilities

Deliver exceptional support to Spanish-speaking clients across multiple communication channels within the Customer Support Services sector

Resolve complex inquiries and technical challenges with precision, maintaining the high service standards expected at Mercier Consultancy Group

Cultivate positive relationships with international customers, ensuring high levels of satisfaction and brand loyalty

Collaborate with cross-functional teams to streamline workflows and improve overall service efficiency

Accurately document customer interactions and case resolutions in the company's internal database

Stay updated on product developments and service policies to provide accurate and relevant assistance





Contribute to the continuous improvement of the support department through proactive feedback and innovation

Requirements

Native or fluent Spanish (spoken and written) is mandatory for this role

Professional proficiency in English to work within our international environment

Previous experience in the Customer Support Services industry or a fast-paced BPO environment is highly preferred

Strong problem-solving skills and the ability to multitask effectively

Valid EU passport (or eligibility to work in Bulgaria) is required

A customer-centric mindset with a passion for excellence in service delivery

Benefits

What We Offer

Competitive Monthly Salary reflecting your talent and experience

Fully Paid Training to ensure your success in the Customer Support Services field

Comprehensive Health Insurance package for your peace of mind

Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation provided)

Attractive Monthly Performance Bonus based on your individual achievements

A vibrant, multicultural workplace in one of the most exciting cities for Spanish-speaking jobs

Life in Bulgaria

Bulgaria is a hidden gem in Europe, offering an exceptional quality of life that blends history with a modern, buzzing urban atmosphere. Living in Sofia, you will enjoy a Mediterranean-influenced climate, a low cost of living, and a rich cultural landscape that makes Bulgaria one of the most desirable destinations for expats seeking professional growth.

Beyond the professional benefits, Bulgaria provides an incredible food scene, stunning mountain landscapes, and easy access to historic sites. As you embark on your career with us, you will find that Bulgaria offers the perfect balance of work and leisure, making your transition to one of our Spanish-speaking jobs a truly life-changing experience.

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📌 Customer Support Specialist-Spanish & English (España)
🏢 Mercier Consultancy MD
📍 España