Collaboration with Sales, Operations, and Product teams will ensure high-value outcomes and strong customer satisfaction.
The position emphasizes local presence, proactive service, and ongoing relationship expansion.
Compensaciones / Incentivos • Manage and grow a Bilbao-region portfolio of small to mid-sized accounts • Maintain strong relationships via on-site visits and face-to-face engagement • Serve as primary customer contact ensuring responsive service • Conduct business reviews and strategic meetings to strengthen partnerships • Identify opportunities to expand logistics solutions within existing accounts • Collaborate with Sales, Operations,
and Product teams to deliver solutions • Analyze performance data to identify improvements and support decisions • Navigate challenging conversations professionally and articulate mutual solutions • Act as the voice of the customer internally to align priorities • Travel ~30% to customer sites to maintain local presence Responsabilidades • Minimum 5 years in Account Management, Customer Service, Sales, or a customer-facing role in logistics or freight forwarding • Strong CRM and communication skills • Experience conducting business reviews and customer presentations, handling difficult conversations • Fluent in Spanish and English • Ability to travel locally ~30% of time Requisitos principales •