Electric Car Leasing Why we do it.We are looking for aCustomer Operations Specialistwho is passionate about deliveringexceptional, high-quality service. You are the primary point of contact for our drivers, guide them through their leasing journey,from the point they order the car to when it is returned, and everything in between,acting as their expert guide through the transition to zero-carbon driving.

At Octopus Electric Vehicles, our service happens on the front lines, primarily over the phone. You will manage the driver's journey from the moment we place their order, ensuring they feel supported every step of the way.

This is a hybrid role - 2 days in office per week minimum, in either London or Brighton

Deliver 5 Star Phone Support:Be your driver's personal project manager, removing blockers and communicating updates.

Champion Brand Reputation:Proactively seek opportunities to delight drivers, aiming for top-tier feedback from every interaction.

Operational Resilience:No one day is alike here. A Passion for Service:You genuinely enjoy helping people and will go the extra mile to ensure a "memorable experience" for our customers.

Knowledge of Cars/EVs (Preferable):While not essential, a background or interest in the automotive industry or electric vehicles is an advantage and will help you hit the ground running.

Octopus Energy Group is a unique culture. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Timesbest company to work for in ****.



Our Group CEO, Greg has recorded apodcast about our cultureand how we empower our people. We've also been placed in thetop 10 companies for senior leadership

That said, when we get to the interview and assessment stage, we're really interested in hearing your unique perspective and real-world stories. The electric revolution has arrived - and from **** you'll no longer be able to buy a new petrol or diesel car in the UK.

We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in **** to make it seamless to switch to cleaner, greener driving. We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. If you'd like to know more about how we use your data, you can reach out to us via email at [email protected] .

📌 Senior Customer Operations Specialist (Valencia)
🏢 octoenergy
📍 Valencia