We’re looking for a Guest Services Manager to join our team at The Hoxton, Poblenou!
The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Reporting to the Front Office Manager, you will be responsible for leading day to day hotel operations and make sure our guest experience never flags. Being our Guest Services Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not.
Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again.
help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
Contribute to our success as a business, by making sure the right rates are being used,



managing overbooking levels and working with the team to make sure we have a full and happy house.
To assist the Director of Operations and General Manager to manage any changes in hotel procedures around health and safety compliance.
Become part of a team that’s very passionate about creating great hospitality experiences.
Food on us during your shift.
Enjoy a free night at The Hoxton and a meal for two when you first start with us.
Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
Excellent discounts across The Hoxton and the integral Ennismore family.
Regular team get togethers, from our High Fives to our (pretty special!) Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
You want to be part of a team that works hard, supports each other and has fun along the way.
Hotel or leisure related experience as Duty Manager or similar role.
Be fluent in Spanish and English, Catalan will by highly valuable as other additional languages.
If you’re familiar with Opera cloud or similar front desk operating system and understand GDS that would be a big advantage.

Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) Diagonal, 205. 08018 Barcelona o a Ver el correo electrónico en jobs.smartrecruiters.com.

📌 Hotel Guest Service Manager (Barcelona)
🏢 The Hoxton
📍 Barcelona