Customer Success Coordinator
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- French and Italian Speakerrole atEcoVadisCustomer Success Coordinator
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Work smart, have fun and make an impactEcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis?Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and cultureon EcoVadis careers pageJob DescriptionWe are looking for a Customer Success Coordinator to join our team In this position, we are looking for a team member that can support customers throughout our South-European market.
Fluency in English, French and Italian is required(Spanish would be a great addition).
Sustainable procurement has gained in importance and maturity over the past decade and is on the top of most of the Fortune 500 corporate agendas. Leading organizations are taking on strategic initiatives and goals in this space. As a digital SaaS solution, EcoVadis is designed to help such companies scale their initiative across their entire global supply chain. This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization.



The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers.
EcoVadis is looking for a dynamic Customer Success Coordinator, driven by sustainability, to join our Southern Europe team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers.
Your primary responsibility is to provide operational management of customers’ EcoVadis programs (including Sustainable Finance), in support of the Customer Success (CS) team. Your time will be divided into the 2 sub-teams of CS : Onboarding & Account Management.
Your responsibilities will include (but will not be limited to):Customer operational management:Working with global Onboarding and Account Managers to ensure the effective implementation of the EcoVadis solution for general customers regionally.
Manage a combination of customer facing and non-customer facing operational responsibilities for your regional portfolio of customersOperational responsibilities examples include:Platform demonstrations, program reports, buyer or relationship managers trainings, Back Office support, preparation and/or delivery of data analysis, assisting with creating powerful communication to customers and their trading partners,



preparation and/or delivery of presentations both independently and/or as CSM supportEstablish and maintain customer relationships both proactively and reactively (For example, responding to incoming requests, resolving user issues, documenting actions)Support and build advocacy among customer organization, including program team, champions, and buyers by delivering exceptional customer supportLiaise between customer and other EcoVadis departments (Sales, Network Growth, CSR analysts, Operations, Product, Customer success) to solve customer challenges and find solutions within reasonable deadlinesImprove quality of service by recommending improvements to internal processes; identifying new productand service applications for customerTechnical & project managementLead and/or contribute to internal projects contributing to the formalization and standardization of Customer Success processes with a positive impact on team efficiency and qualityLead and/or contribute to customer focused projectsTeamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphereQualifications2+ years successful customer support experience with large accounts acquired in a fast paced environmentThe ideal candidate has formal education in a related field (Supply chain, sustainability, business)Excellent communication skills (both written and verbal) in French, English and Italian is a must. Spanish is a plus.
High level of organizational skills and able to operate autonomously; ability to prioritize tasks and manage timeExcellent excel and data analytical skillsAbility to summarize data into insights in multiple formats (For example, PPT presentations)Computer literate (MS office, Google Suite, SalesForce, Project management tools)Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatoryInter

📌 Customer Success Coordinator (Madrid)
🏢 Ecovadis
📍 Madrid