Konecta is a leading innovative integral service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Maximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions
- including acquisition, retention, customer service, technical support, and collection
- all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We are seeking a native or bilingual German speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients. RESPONSIBILITIES
* Handle inbound customer contacts by phone or email
* Provide professional and efficient customer support in a call centre environment.




* Understand customer needs and provide accurate information following procedures and guidelines.
* Resolve customer inquiries and escalat complex cases when necessary.
* Complete tasks such as case follow-up, data entry, and request processing.
* Follow company policies, quality standards, and data protection rules. REQUIREMENTS
* Native or bilingual German speaker.
* Available to work from our offices in Barcelona.
* Strong communication skills and computer proficiency.
* A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment.

WHAT WE OFFER
* Comprehensive onboarding training, along with regular training sessions to support your professional growth.
* An exceptional office location offering a unique work environment with breathtaking sea views.
* Attractive

benefits:
access to a discount portal for a wide range of experiences, as well as a discount on private health insurance.
* Strong potential for career growth and advancement within our organization.
* Possibility to work from home after a first period on site. xqysrnh We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions.

📌 CUSTOMER SERVICE (Barcelona)
🏢 Grupo Konecta
📍 Barcelona