order and hygiene onboard to the fullest satisfaction of our guests in accordance with Viking China Outbound Standards.
Assignments/Responsibilities
- Correct receipt and distribution of guest laundry
- Distribution, control and return of the Viking River Cruises uniforms
- Ensuring a smooth operation on a embarkation day
- Ensuring impeccable cleanliness and order within the housekeeping department
- Active assistance with stateroom cleaning and laundry duty
- Operation of procedures according to company standards and HACCP rules
- Ensuring regular care of plants and flowers onboard
- Distribution of daily program, gift orders and turndown services
- Preparation of opening and closing ships at start and end of season
- Motivation and training of housekeeping team (5 -13 members in laundry, staterooms, public areas)
- Supervision of housekeeping team and operation of its duties and responsibilities
- Replacement of Stateroom Steward (e.g. during holiday time)
- Participation in loading
- Cost control for housekeeping within budget
- Stock ordering in cooperation with Hotel Manager
- Correct storage of stock; establishing of par levels
- Inventory according to company procedures
- Active liaison & socializing with guests
QUALIFICATION PROFILE
- Graduated education in hotel industry
- Min. 3 years professional experience in same position
- International experience / experience onboard a ship is an asset
- Excellent Mandarin and Fluent in English, other languages are an asset Service oriented and guest focused, attention to detail
- Excellent management, organizational and communication skills
- Positive personality, professional appearance
- Flexibility and stress resistance, team player, commitment