Job Summary

We are seeking a Customer Service Representative, Client Support for a remote seasonal contract opportunity supporting healthcare services for Virginia Medicaid and CHIP members. This role is idóneo for a customer-focused professional who enjoys helping callers understand eligibility, enrollment, managed care plan options, and program requirements.

Key Responsibilities

- Respond to inbound and outbound customer, provider, and stakeholder contacts by phone, IVR, written correspondence, and system workflows.
- Provide accurate and unbiased information about eligibility, enrollment, healthcare services, and program requirements.
- Research beneficiary or case history using multiple systems and communicate findings or recommendations as needed.
- Investigate and resolve complex or escalated issues from contact center, operations, research, and interface processes.
- Process enrollment, disenrollment, and related program transactions according to production, quality, and compliance standards.
- Maintain professionalism, confidentiality, and a high level of customer care during every interaction.

Compensation and Benefits

- Pay Rate: $16.67 per hour.
- Job Type: Contract/Temporary, seasonal contract with possible extension based on performance.
- Work Location: Remote. Candidates must be located in Virginia, United States.
- Start Date: Training begins November 30, with day zero on November 24 and November 25.
- Training Schedule: Monday through Friday, 8:00 am to 4:30 pm.
- Training Duration: 4 weeks, followed by 2 to 3 weeks of nesting.
- Attendance Requirement: 100% attendance is expected during training and nesting. No time off is permitted during training.
- Camera Requirement: Agents are expected to be on camera for the entire training and nesting period.
- Hours of Operation: Monday through Friday, 8:00 am to 7:00 pm EST.




- Expected Shift: Most likely 10:30 am to 7:00 pm EST, subject to change.
- Equipment Requirement: Internet speed of 50 Mbps download and 20 Mbps upload.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#8824

📌 Customer Service Representative (Villacarrillo)
🏢 AppleOne
📍 Villacarrillo