Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.
Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We're also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

About the role
Providing our customers with the best support in using our products is fundamental to our success. Responsibilities Respond to customer queries in a timely and accurate way via email or chat (Intercom)Troubleshoot technical issuesAnalyze and report product malfunctions.




Update our internal databases with information about technical issues and useful discussions with customers.
Work closely with our Customer Success Specialists and Implementation Managers on customer activation and retention.
Take the extra mile to engage customers.
Requirements At least 2 years of customer support experience, preferably within payments or financeFluent Spanish and EnglishExperience working with case/ticket management systems (Salesforce, Jira etc)Excellent communication and problem-solving skillsAbility and willingness to work independently and within a teamProactive attitude and attention to detailMulti-tasking abilitiesCompany Benefits 30 days holiday paid leaveCompetitive compensation packageExchange policy to another Payhawk office (London, Amsterdam, Paris, Berlin, Barcelona and Vilnius)Adaptable

working hours
and opportunity to work from homeRegular team-wide eventsOpportunity to use the Payhawk productApplications: please note we only accept CVs in EnglishPayhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

📌 Customer Support Specialist (Barcelona)
🏢 Payhawk
📍 Barcelona