Department: Outbound Exchanges – General OperationsReports to: Housing Manager, MadridJob

Location:
Madrid, SpainExpected Start Date: November 16, 2026End Date: May 31, 2027Who we are:CIEE is a global organization, staffed with dedicated problem-solvers adept at collaboration across teams and time-zones. Our international staff operates the largest nonprofit network of study abroad centers at 30+ locations around the world. Since 1947, we have promoted peace by cultivating intercultural understanding and preparing people to thrive in a globally interdependent and culturally diverse world.
Why work with us:You will change the world. CIEE programs build bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the changeYou will be part of a fast-paced, international, diverse, and collaborative team of professionals. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75
- year-old mission to make the world a more peaceful place.
Who you are:The Housing Coordinator supports the delivery of housing services for participants across CIEE Madrid programs, including Study Abroad, High School, Custom faculty-led, Internship, and Short-Term programs. Working closely with the Housing Manager, you help ensure a safe, positive housing experience for participants in homestays, apartments, and residence halls. You serve as a key link between students, host families, housing providers, and CIEE staff, with a strong focus on participant wellbeing, safety, and service quality.




You also play an active role in managing partner relationships with housing vendors, supporting procurement, pricing evaluations, and contract discussions to ensure high-quality, financially sustainable housing solutions. In addition, you collaborate with various teams and may supervise a Housing Assistant while supporting day-to-day housing operations.
What you’ll do:Housing Operations and PlacementCoordinate housing placements across homestays, shared apartments, and residence hallsMaintain accurate housing records, room assignments, and participant data in CIEE systemsCommunicate housing assignments to participants and host families prior to arrivalSupport arrivals, departures, housing transitions, and temporary accommodation needsManage housing change requests and identify suitable alternatives when neededCoordinate maintenance requests and ensure timely follow-up and resolutionSupport housing payments, compensation tracking, and contract administrationContribute to housing reporting, surveys, and end-of-term assessmentsPartner Relations and Contract SupportBuild and maintain strong relationships with housing partners, providers, and vendorsRequest, evaluate,



and compare housing proposals and pricing structuresSupport contract negotiations and annual rate reviewsMonitor local housing market trends to ensure competitive and cost-effective solutionsAssist in identifying new housing opportunities and expanding the housing portfolioContribute to housing quality, risk management, and financial evaluation processesSupport annual budgeting and housing cost analysis activitiesHomestay and Housing Provider RelationsMaintain positive and ongoing relationships with homestay hosts and housing partnersConduct regular outreach to monitor satisfaction and address concernsSupport homestay recruitment, orientation sessions, and engagement activitiesDocument communications and escalating concerns when appropriateAssist in evaluating housing quality and participant satisfaction outcomesStudent Support and Community StandardsPromote a positive and inclusive housing experience that supports student wellbeing and intercultural learningParticipate in orientations, housing sessions, occasional cultural activities or excursionsCommunicate housing expectations, community standards, and conduct guidelinesSupport resolution of roommate disagreements and housing-related concernsParticipate in student support processes and behavioral interventions as neededCollaborate with CIEE staff across teams to support student successHealth, Safety, and SecuritySupport implementation of CIEE Health, Safety, and Security (HSS) policiesConduct housing inspections and ensure compliance with safety standardsDocument and monitor housing-related incidents in reporting systemsSupport response to welfare concerns and housing emergenciesCoordinate temporary or emergency housing arrangements when requiredParticipate in emergency preparedness planning and evacuation proceduresAssist in training host families and housing partners in safety and wellbeing standardsParticipate in on-call emergency duty rotation with backup support available for serious incidentsMaintain awareness of local housing c

📌 Housing Coordinator (Madrid)
🏢 CIEE Madrid
📍 Madrid