About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
Visit www.
Perk.
Com to learn more.

About The Role




Join Perk as a key member of our Customer Care team, supporting customers on technically complex cases within our finance and accounting software suite. You'll bring hands on knowledge of fintech or accounting platforms to help customers navigate real operational challenges, not just surface level queries.
You’ll collaborate with cross functional teams, own the resolution of technical incidents, and act as the go to internal resource on how our software works in practice.
What You’ll DoRespond to customer queries via email and phone, with a focus on technical and finance operational issuesTroubleshoot and resolve complex cases, including bugs and product incidents, tracking them through to resolutionDocument interactions and elevate appropriately, using domain knowledge to triage effectivelyOwn incoming requests end to end, including ticket creation for internal teamsHandle inquiries for customers across Germany, Switzerland, and the rest of EuropeServe as the first point of contact internally for operational software knowledge.
What We’re Looking ForBackground in finance and or accounting is a strong plusExperience working within the FinTech industry.
Experience providing technical support and troubleshooting technical issues.




Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plusAbility to handle a variety of tasks at a high frequencyStructured and detail oriented approach to workFluency in English and German, additional languages are a plusWhat

We Offer
Receive competitive compensation and equity ownership in PerkRest and recharge with our generous allocation of vacation days plus public holidaysTake control of your physical health with your choice of private healthcare or a gym allowanceKnow that your loved ones are protected financially through your Life Insurance if the worst were to happenJoin our unforgettable Perk events, including our spectacular annual summer partyAlways feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved onesMake your money go further with our adaptable compensation planFocus on your family with 17 weeks’ paid parental leave during your child’s first yearContribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causesBroaden your horizons with up to 20 "Work from Anywhere" days per yearNurture your language skills with in real-life English, Spanish and Catalan lessonsFollow your passions and take a four-week, fully paid sabbatical once you reach 5 yearsLet us help you move to one of our hubs with relocation supportNote
- This position requires being based inBarcelona. We can help with relocation if necessary.
Interview ProcessTalent Acquisition Interview
- 30mins VirtualAssessment + Team manager interview
- VirtualFinal interview
- 30mins In PersonAI at PerkAI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise acco

📌 Customer Care Specialist (Madrid)
🏢 Perk
📍 Madrid