Customer Representative (Dutch-speaking) – Malaga Position Overview
• Project Type: Customer Support & E-Commerce Operations (Retail Sector)
•

Location:
On-Site, Benalmádena (Malaga), Spain
• Work Model: On-Site, start 4/11
• Language

Requirements:
Fluency or bilingual proficiency in Dutch, accompanied by a good working command of English. Compensation & Conditions
• Base

Salary:
19,200 EUR gross per year
• Performance Bonus: Up to 1,800 EUR in performance bonuses
• Work Schedule: 9:00 AM – 6:00 PM, Monday to Friday, plus 2 Saturdays per month Main Responsibilities
• Handle customer inquiries via telephone, email, chat, and other communication channels.
• Support shoppers with questions regarding online orders, payments, products, and promotions.
• Handle calls and escalations transferred from physical retail locations and accurately record customer interactions in internal ticketing systems.
• Provide timely and effective responses and solutions within established service quality standards.
• Stay up to date with the company's products, services, processes, and policies.




• Escalate complex or unresolved issues to the relevant internal teams and guide customers through complaints processes. Requirements & Qualifications
• Languages: Native-level or bilingual proficiency in Dutch, with a solid command of English.
• Core Competencies: Strong communication skills, active listening, and a natural customer-first orientation.
• Professional Attributes: Patience, empathy, and a strong problem-solving mindset with the ability to follow up on requests until complete resolution.
• Technical

Skills:
Comfortable navigating digital customer support tools, Windows, Microsoft Office environments, and internet configurations.
• Availability: Willingness to work on-site in Benalmádena on a standard daytime schedule (Monday to Friday plus two Saturdays per month).
• Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID). Selection process
• Submission
• Ownership Validation (could take up to 48hrs)
• Profile fit validation (made by CNX recruiters & project leader)
• HR Interview & Tests
• Sueprvisor interview
• Client interview (some projects require this)
• Job offer
• Hired

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