Your purpose: The Technical Support Specialist provides technical assistance to customers and internal teams across our Digital Dentistry portfolio, including Procera, Photogrammetry, exocad, X-Guide, DTX Clinic, DTX Implant and printers. The role focuses on resolving technical issues efficiently and ensuring a high level of customer satisfaction. Your Accountabilities
* Provide technical support by phone, email and remote tools to clinical and laboratory customers.
* Troubleshoot issues related to dental CAD/CAM software, planning and navigation systems, scanners and printers.
* Support customers with surgical planning, scanning and prosthetic design workflows.
* Manage software installations, updates and remote technical assistance.
* Collaborate with internal teams to resolve customer issues effectively.
* Support the creation of tutorials and technical procedures.



Job Requirements
* Minimum 2 years of experience with dental CAD/CAM, 3Shape, exocad and/or dental planning software.
* Previous Customer Service or Technical Support experience in the dental industry.
* Advanced IT and computer skills, including CAD/CAM and navigation systems.
* Experience with Dynamics or other CRM/ticketing systems.
* Knowledge of SAP.
* Strong customer orientation, problem-solving and communication skills.
* Ability to understand and communicate technical and clinical information.
* Fluent/native local language and working knowledge of English.
* Strong teamwork and organisational skills. Operating company:Nobel Biocare #J-18808-Ljbffr

📌 Technical support Specialist (Comunidad de Madrid)
🏢 Nobel Biocare
📍 Comunidad de Madrid