Job Description

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a AI / Cloud Full Stack Developer. We are building artificial intelligence solutions for customer-facing teams: assistants and agents that query data, reason over it, and help make day-to-day decisions, among other tasks. We are looking for a full stack developer experienced with LLMs and AWS to design, build, and deploy these solutions into production.

What You Will Do

- LLM-based agents: Design and development with tool calling, memory, and orchestration.

- Documentation and information retrieval: Pipelines with embeddings, vector databases, RAG, and response quality evaluation.

- AWS solutions: Deployment and operations on Amazon Bedrock and AgentCore, using infrastructure as code.

Skills & Experience

- Python, TypeScript, React, AWS (Bedrock, AgentCore, Lambda, DynamoDB, S3), Pulumi, MCP, vector databases, Langfuse, Datahub.

- Demonstrable experience taking LLMs and agents into production (not just prototypes).

- Strong command of RAG: chunking, embeddings, vector search, and evaluation.

- Solid knowledge of AWS, particularly Bedrock and AgentCore.

- Cloud development experience: serverless, containers, IAM, networking, and CI/CD.

- Infrastructure as Code with Pulumi.

- Familiarity with backends in Python and/or TypeScript, and frontends built with a modern framework (React or similar).





- Security best practices: OAuth/OIDC, secrets management, and per-user permissions.

- Experience with Model Context Protocol (MCP).

- LLM observability (Langfuse or similar) and automated evaluation.

- Strong comprehension and analytical skills.

- Very fast adaptation to emerging developments and tools.

- Highly proactive mindset: proposes ideas rather than waiting for instructions.

- Sufficient experience to communicate in business terms and explain technical decisions to non-technical stakeholders.

- Strong critical judgment regarding AI: uses it as a tool and critically validates its outputs.

- Ability to understand the business model and the broader purpose of the work being done.

- Knowledge of Salesforce as a plus.

- Oral and written fluent in English (+B2+).

Location: Remote - Spain

Brand: Omega

Time Type: Full time

Contract Type: Permanent

WHAT DO WE OFFER

- Permanent contract.

- Flexible Schedule.

- We make it easy.

- Balance your professional and personal life.

- Certifications plan.

- Improve your skills and get the official certificate from our main partners.

- Home Office.

- You decide and we support you.





- Adaptable retribution (public transport ticket, Ticket restaurant, …).

- Health insurance.

- OMEGA in action.

- Our commitment to a better society is not just an intention.

- Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. #OMEGA #LI-REMOTE

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📌 Generative AI Engineer (Bilbao)
🏢 Dentsu
📍 Bilbao