Summary IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations. Summary IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations. Main Responsibilities
* Receive and handle user support requests via phone, email, or ticketing system.
* Classify and prioritize incidents and service requests.
* Provide first-line technical support for: o Windows operating systems o Microsoft Office applications o Email-related issues o PCs and peripheral devices o Basic network connectivity issues (Wi-Fi, VPN)
* Assist users in resolving technical problems and promote IT best practices.
* Escalate complex incidents to Level 2 and Level 3 support teams.




* Maintain accurate ticket updates and documentation.
* Create user accounts, manage access rights, and install standard software. Key Requirements
* Experience with Windows operating systems
* Proficient in Microsoft Office Suite Nice to Have
* Knowledge of mobile device support Other Details
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Location:
Barcelona, Spain
* Start Date: January 1, 2027
* End Date: December 31, 2027
* Contract: B2B
* Language

Requirements:
English (Professional proficiency), French (Professional proficiency), Spanish (Good written and spoken skills)
* Work Schedule: On-site, 5 days per week; no on-call support or business travel required.
* Rate: open to discussions :) #J-18808-Ljbffr

📌 IT Support Technician Level 1 (Cataluña)
🏢 Emagine
📍 Cataluña