At Roche you can show up as yourself, embraced for the unique qualities you bring. Are you ready to make a global impact with Roche Diagnostics Solution? As a Support & Training Senior Specialist at Global Customer Support, you will play a crucial role in ensuring ongoing technical support for automation systems (px12/71, CCM, BLIM) or analytical system platforms, such as the cobas® 6000, 8000 analyzer series or cobas® pro integrated solution and cobas mobile solution. Your expertise will contribute significantly to training, project support, and the integration of IT solutions, working with diverse teams across Mannheim, Penzberg, and Sant Cugat. As the GCS Medium Integrated Lab Team, we transform technical complexity into operational results by viewing the laboratory as a unified ecosystem. We are a diverse and multidisciplinary team formed by Integrated knowledge Specialists aligning deep expertise and bridging product boundaries while enabling the full power of a more digital, predictive & proactive customer Roche Service through the intense use of AI tools. Providing technical support to diverse target groups including application and customer support specialists. You warrant that product support meets the requirements of the distribution organizations worldwide. Developing and implementing target-specific blended learning courses, including the creation of e-learning content. Solving complex software and application-related problems, ensuring effective operation of analyzer products in customer labs.



Integrating solutions across different IT infrastructures and managing general implementations. Collaborating with both internal and external manufacturers on various projects. Frequent travel (up to 30%) to provide onsite support and training, which may require extended stays. University / college education with a focus on science/technology/IT (e.g. medical technology, chemistry, biology, biotechnology, bioinformatics). You have a minimum of 3 years experience as a product specialist or lab experience within the diagnostics and workflow environment. You have a minimum of 1 year professional experience in supporting workflow instruments, such as p512/612/57, or serum work area analyzers such as the cobas® 6000, 8000 analyzer series or cobas pro integrated solutions. You have extensive experience with lab networks/IT infrastructure e.g. navify® Lab operations (nLO), other middlewares and host systems. You have strong skills to support integrated solutions and their different global implementations needs. You enjoy developing and implementing training sessions for customers, application specialists and customer support specialists and have no difficulties training in the English language.



You already have experience with different training methodologies and teaching skills necessary. Experience with digital learning and coached distance learning is a bonus but not a prerequisite. You enjoy working in global matrix structures, your English language is business fluent, and count communication and teamwork skills as well as intercultural skills to your strengths. You have already gained experience with local system launches and want to share your experience to support global launches / rollouts. Ideally you have already gained experience in complex environments and digital ecosystems where multiple systems and disciplines are connected in the lab. Together, more than employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. We believe it's urgent to deliver medical solutions right now – even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.

📌 Support & Training Senior Specialist (IT / Application) (San Cugat del Vallés)
🏢 F. Hoffmann-La Roche
📍 San Cugat del Vallés