Senior Engagement Delivery Lead – ServiceNow Remote
· Spain

About the role
We're looking for a Senior Engagement Delivery Lead to own the successful delivery of ServiceNow solutions for our top-tier clients. This is a client-facing leadership role for someone who combines strong project management skills with the ability to build lasting relationships, drive cross-functional teams, and ensure every engagement delivers real business value — on time and to the highest standard. Why join us? HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference. CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve. FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility. CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off. A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work. GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment. A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction. What's in it for you
* Restaurant tickets for every working day
* Permanent contract — we're investing in a long-term relationship
* Flexible

benefits:
Gympass and nursery tickets through our versátil retribution scheme
* Referral bonus — bring great people in and get rewarded
* Competitive salary and bonuses — let's talk numbers on our first call What you'll bring
* 5+ years of experience in Project Management for large-scale IT Service Management (ITSM) or ServiceNow implementations
* Experience managing application development projects end to end




* Proven ability to lead and guide project teams and clients through complex delivery programmes
* Experience managing project schedules, risk management, and KPI calculation and tracking
* ServiceNow Certified System Administrator (CSA) — desired
* SCRUM Master or PMP certification — a strong plus
* Experience with Agile methodologies — strongly preferred
* Bachelor's degree in Software Engineering, Computer Science, or a related field
* Fluent English — required. Spanish language skills are a plus

What you'll do
* Build strong client relationships by setting the right expectations, providing regular updates, and acting decisively when issues arise
* Lead key client meetings ensuring all stakeholders are engaged, agendas are completed, and communication objectives are achieved
* Ensure clients have a clear understanding of the delivery methodology and all tools in place for project visibility and progress tracking
* Prepare and deliver timely executive summary reports covering milestones, project plans, risks, action items, decisions, issues, and change orders
* Coordinate knowledge transfer processes with Trainers, BPCs, and Customer Project Managers to ensure all training activities are executed effectively
* Keep stakeholders engaged according to their level of responsibility, ensuring they are consulted and informed throughout the engagement
* Facilitate the sales-to-delivery transition by ensuring the services team fully understands client needs, their business context, and how the value proposition fits their expectations
* Transform all deliverables, milestones, risks, assumptions, and success factors defined in the SOW into a clear, actionable project plan
* Work closely with the services team to manage project schedules and ensure deliverables are achieved on time and in line with client requirements
* Lead pre and post go-live preparation activities, coordinating stakeholder communication and motivating the team through the go-live milestone

📌 Senior Engagement Delivery Lead (Madrid)
🏢 Cognizant
📍 Madrid