PRODUCT OWNER
- DISRUPTION Job no: 532377 Brand: FCM Work type: Full time, Remote

Location:
Barcelona Categories: Digital and Technology We're looking for a Product Owner to own our AI
- and data-powered disruption early-warning system, designed to proactively identify travel risks before they become problems. This is a hands-on, technically demanding role where you'll work closely with software engineering teams to transform real-time disruption signals into alerts that travellers and operational teams can trust and act on. You'll help shape a product with a genuinely proactive and protective mission, leveraging data, AI, and operational insight to improve customer experiences. If you're passionate about agile product ownership, data-driven decision-making, and delivering meaningful outcomes, this is an exciting opportunity to make a real impact.

KEY RESPONSIBILITIES
* Own and groom the product backlog, ensuring priorities are aligned to real disruption patterns and operational needs.
* Write user stories and acceptance criteria covering software quality, AI performance, alert accuracy, timeliness, and safe fallback behaviour.
* Partner closely with the Tech Lead, engineers, and QA teams to validate delivery outcomes and model performance.
* Manage and reduce alert fatigue, ensuring alerts remain trusted, relevant, and actionable.
* Drive production readiness, including clear operational guidance for support and operations teams.




* Lead new alert types and data integrations from pilot phases through to full deployment.
* Maintain continuous feedback loops with users and stakeholders who receive and respond to alerts.
* Monitor delivery metrics and model-health metrics, including accuracy, coverage, and timeliness.
* Identify and escalation model degradation risks early.
* Translate product strategy and real-world disruption patterns into clear, development-ready requirements.
* Make sound, informed in-sprint decisions whilst escalating critical issues when required.
* Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. EXPERIENCE & QUALIFICATIONS
* 3 to 4 years' experience as a Product Owner or Business Analyst within an agile delivery team.
* Strong written specification and requirements documentation skills.
* Hands-on experience working with APIs and data.
* Working understanding of evaluating AI-driven features and balancing accuracy trade-offs.
* Experience writing acceptance criteria for AI-enabled products and services.
* Strong aptitude for working with data quality and data integrity challenges.
* Experience using Agile and Scrum methodologies.
* Exposure to travel disruption management, reservation data, anomaly detection, or alerting systems is highly advantageous.
* Degree in Technology, Data, or a related field preferred. Applications close: 30 Nov 2026 Romance Standard Time

📌 Product Owner (Barcelona)
🏢 Flight Centre Travel Group
📍 Barcelona