Employee Listening Lead, People Analytics and Insights Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion
- it's a place where you can grow, belong and thrive.

What you'll do
* Own the integral employee listening calendar across the annual census, pulse surveys, and lifecycle surveys (onboarding, exit, internal mobility), balancing insight needs against survey fatigue.
* Recommend when to survey, when to use existing data instead, and when to retire survey instruments that no longer earn their place.
* Build a phased roadmap that extends listening beyond the annual Employee Engagement Survey, prioritized by business need and data readiness. Listening portfolio expansion
* Design and launch onboarding and exit (offboarding) surveys, triggered from HR system events.
* Extend into lifecycle listening at key moments such as internal moves, promotions, and return from leave.
* Introduce targeted pulse surveys to track priority themes and change programs between annual cycles.
* Develop a 360 feedback offering for leaders and managers, with clear rules on confidentiality and use.
* Connect insight across survey instruments so leaders see a single employee experience view, not separate survey reports. Survey design
* Design and maintain survey instruments: item writing, scale design, and question libraries that protect year-over-year trend comparability.
* Manage translation and cultural equivalence across countries and languages.
* Define sampling approaches for pulse surveys and targeted listening activity. Analysis and insight
* Run driver analysis, significance testing, and segmentation across the organization,



including small-team reporting within anonymity rules.
* Analyze open-text comments at scale using Qualtrics Text iQ and AI-assisted methods.
* Link listening data to business outcomes such as attrition, performance, and utilisation, working with the wider PA&I; team. Executive communication
* Translate results into concise narratives for the Senior Leadership Team, regional leaders, and People & Culture business partners.
* Present findings directly to senior audiences and defend your methodology and results under questioning. Manager enablement and action
* Run the Employee Engagement Survey action-planning cadence and track whether actions are taken and whether they move outcomes.
* Shape the content and roadmap of AI-enabled manager tools with the AI & Projects team, including what data it surfaces and how adoption is measured.
* Produce practical guidance that helps managers interpret results and act. Platform and governance
* Specify, review, and quality‐assure Qualtrics configuration: hierarchies, metadata, dashboards, role‐based access, and anonymity thresholds.
* Ensure listening activity meets GDPR and local data protection requirements, including works council consultation where required.
* Manage the day-to-day relationship with Qualtrics as a vendor. What you'll bring
* 10-12 years in employee listening, people analytics, organisational research, or survey research,



with at least 4 years running employee surveys at scale in a large or multinational organisation.
* Experience building a listening portfolio beyond an annual survey, such as onboarding, exit, lifecycle, or pulse programmes.
* Strong survey methodology: item and scale design, validity, trend management, sampling, and cross-cultural survey administration.
* Working knowledge of Qualtrics EmployeeXM, deep enough to specify and quality‐assure hierarchies, metadata, dashboards, role‐based access, and anonymity thresholds.
* Applied statistics: driver analysis, regression, significance testing, and segmentation. Hands‐on use of R or Python alongside Qualtrics.
* Text analytics experience, including Qualtrics Text iQ or equivalent, and familiarity with AI-assisted comment analysis.
* A track record of presenting survey insight to senior leaders and influencing decisions.
* Experience turning results into manager action, with evidence of how adoption was driven and measured.
* Ability to deliver through colleagues and stakeholders you don't manage, across regions and time zones.
* Sound understanding of confidentiality, GDPR, and ethical use of employee data.
* Bachelor's degree in psychology, statistics, social sciences, economics, or a related field.
* Fluent professional English, written and spoken. Nice to have
* Master's degree in industrial‐organisational psychology, organisational behaviour, or quantitative social science.
* Qualtrics EX certification, or experience as a Qualtrics EX administrator.
* Experience consolidating survey platforms or programmes across entities, for example after a merger.
* Experience designing or running 360 feedback programmes.
* Experience with AI assistants or chat‐based tools that sur

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