About the role
We are seeking a Territory Customer Experience Manager to lead initiatives that enhance customer experience throughout the entire lifecycle of John Deere products and services. This role plays a key part in strengthening collaboration with the dealer network, promoting a customer-centric culture, and ensuring the highest standards of service and support. The successful candidate will act as a strategic partner to dealerships, helping identify improvement opportunities, develop organizational capabilities, and drive actions that increase customer satisfaction, loyalty, and trust. _____________________________________________________________________________________ ?
Key Responsibilities
• Problem escalation – dealer contact, helps to analyze and solve technical issues
• Develop skills of dealership team and customers to optimize machine performance and supports training
• Backup product support in field – Technical Communicator Coordination and support dealer knowledge center
• Customer Succes Journey execution by product/ dealer / Tech utilization and mainstream, ensures execution of all steps at dealer
• Regular customer visits – retention focus
• Work on machine monitoring center utilization with dealers
• Serves as the interface between the field, dealerships, and manufacturing plants
• Promote and facilitate the use of centralized support services and connected tools ________________________________________________________________________________________________________________________ ?
What we offer
• An opportunity to shape and improve customer experience within a leading integral organization.
• A dynamic and collaborative environment with close interaction with the dealer network.
• Exposure to strategic business initiatives and customer-focused transformation projects.
• Professional growth and development opportunities.
• The chance to make a meaningful impact on customer success and dealer performance. ____________________________________________________________________________________ ? What You Will Bring Education
• Bachelor's degree in Business Administration, Engineering, Agriculture, Marketing, or a related field.
• Is required a strong.
• Knowledge about Ag field applications and agronomy
• Fluent in English Experience
• Experience in customer support, aftersales, dealership development, service operations, or commercial roles.
• Technical Ag Machinery background and agronomy
• Knowledge of the agriculture, construction, or equipment industry is preferred.
• Experience leading continuous improvement initiatives and process optimization projects.
• Proven ability to work effectively across multiple functions and stakeholder groups.
• Experience working with dealer networks is highly desirable. Competencies
• Strong customer focus and passion for service excellence.
• Excellent relationship-building and communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to influence and drive change without direct authority.
• Strategic mindset with a results-oriented approach.
• Strong collaboration and teamwork skills.
• Ability to identify opportunities and convert them into actionable plans.
• Willingness to travel regularly within the assigned territory. _____________________________________________________________________________________ ? Diversity & Inclusion We are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of background, and we believe that diversity drives innovation and better decision-making. ___________________________________________________________________ John Deere Iberica, S.
A.