Job Title: Operations Manager - (Spanish speaking) - Onsite - IN02
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Experience the power of a game-changing career
We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as an Operations Manager onsite in Barcelona you will be part of our team of game-changers who are powering the brands of the future.
As an Operations Manager on our team, you will:

Improvement and monitoring operational processes.
Carrying out the necessary steps, updating/monitoring of internal regulations.
Participation and coordination of quality processes.
Monitoring and compliance in quality processes.
Management and optimization of operations.
Cost management
Do regular reporting to the Office/Project Manager. Report all serious issues as well as possible monetary exposure to Office/Project manager or person replacing him immediately along with suggestions for addressing the problem.
Organize and optimize shifts.
Review dimensioning forecasts, carry out deviation and needs analysis (WFM).
Identify individual and common training needs and deliver appropriate personalized/common training based on Team Leader’s needs.




Conduct regular coaching sessions as well as refresher training for Team Leaders to maintain product/tools knowledge and make them successful at their day-to-day work.
Be the main contact person for Concentrix management/administration, client on department related matters.
Participate in Concentrix management meetings according to invitations from higher management.
Possess previous experience working within a call center environment with a min of 2 years of experience as a manager/supervisor.
Possess excellent team management skills.
Possess advanced skills in MS Office.
Speak English and Spanish fluently.
Analytical skills with a good command of excel.

Share our values of commitment, unity, integrity, recognition, and WOW.
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle:

Full time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18:00
Compensation: base salary of 32.662,92 euros gross/year + up to 5.000 euros gross/year in bonus + Medical Insurance + Ticket Restaurant Card
Great office location in Barcelona
Full paid training about the company and the project you will be working on- Career development program and specialized courses
At Concentrix , we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Full time
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📌 Operations Manager (Barcelona)
🏢 CNX
📍 Barcelona