Customer Success, Senior Manager (m/f/d) EMEA About The Job Onapsis is on a mission to safeguard the most critical business applications that business depends on daily.
Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.The Customer Success Senior Manager (m/f/d) at Onapsis is a "Coach/Player".
You are the architect of regional growth, responsible for mentoring a high-performing team of CSMs and Renewal Reps while personally piloting the strategy for our most prestigious, general accounts.
In this role, you don't just manage a book of business; you build a force multiplier.
You will translate complex cybersecurity and SAP-landscape challenges into scalable customer journeys,
ensuring our clients don't just "use" our software, but weave it into the fabric of their enterprise security posture.
If you thrive on pressure-testing deal strategies, fostering "Extreme Ownership" in your team, and serving as the bridge between technical product evolution and executive value realization, this is your next challenge.Key Responsibilities The "Coach": Regional Leadership & Force Multiplication (70%) People Management & Mentorship: Lead a team of CSMs and Renewal Reps. Own the full talent lifecycle: hiring, onboarding, weekly 1:1s, and career pathing.The "Deal Strategist": Lead weekly