Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We're profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a general team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours.
It's with that in mind that Beyond is looking to add an Onboarding Manager to lead our onboarding efforts for new customers. As the world and travel landscape shift around us, so too do the needs of our clients. This role plays a key component in ensuring that our customers not only successfully adopt our solutions but also thrive in this evolving environment.
Before reading further...
Beyond is passionate about diversity and cultivating our team's potential. If you're hungry for a good opportunity, but don't meet every point in this job description, please apply anyway
As our Onboarding Manager, you will be responsible for:
Training and educating the customer on Revenue Management best practices and how to use Beyond Pricing to achieve their revenue goals
Driving early product adoption by ensuring customers understand and begin leveraging key features from the start
Being responsible for the enablement and training of customers, ensuring they feel confident and autonomous using the platform
Effectively managing the onboarding experience, ensuring timely completion of all tasks by both the customer and internal teams
Launching customers efficiently and effectively to build stronger relationships, drive product adoption, and ultimately improve retention and satisfaction
Maintaining a deep understanding of Beyond's suite of products, integrations, and pricing algorithm
Customizing the onboarding approach and feature set to meet the specific needs and goals of each customer
Collaborating with cross-functional teams (e.g., Product, Support, Sales) to ensure a seamless and positive customer experience
Acting as the voice of the customer to the Product team, sharing insights, trends, and feature requests to help
So what kind of person are we looking for in this role? The person who will be successful in this role will be:
Be highly organized, curious by nature, and proactive in learning the ins and outs of a SaaS software
Have deep customer empathy and find fulfillment in helping customers email domain
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