Technical Support Advisor (German
- speaking) Onsite MA05Job DescriptionExperience the power of a game-changing careerWant to be part of an innovative and growing team?
We're a integral technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
As a Technical Support Advisor on our team, you will:Act as the first point of contact for dealers and end users, handling phone and email inquiries in real timeTroubleshoot technical issues and provide timely accurate resolutionsEducate customers on product usage, updates, and best practicesCreate and manage support tickets to ensure proper tracking and resolutionCollaborate with internal teams to resolve complex or escalated casesMaintain accurate customer records and documentation in internal systemsKey Responsibilities & Tasks:Delivers training to OEM ?Takes control of OEM ?Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostictools and software and/or following verbal instructions.




Bike industry or mechatronic background is importantExcellent verbal and written communications skillsExcellent interpersonal and computer skillsProficient in customer focus skillsProfessional and pleasant telephone and face to face mannerAvailability to travel and visit customers whenrequiredStrong analytical and problem-solving skillsExcellent time management and organisational skillsYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Concentrix is a great match if you:Are proficient or bilingual in German plus an advanced level of EnglishHave good disposition to work in a customer service environmentHave customer care skills – ability to listen to and understand the customers' need2 year experience in Customer service or Technical Support areaCan take ownership of, and progress calls to resolution or to elevate call to resolutionDon't meet every requirement?
We'll do our best to match you with the right job, whether it's this one or another role.
What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
Full-time 39 hours/week permanent contractSchedule: Monday to Friday, 09:***:00Salary package: €20,500 gross/year + up to €2,000 gross/year in bonusCentral office location in BarcelonaFull paid training on the company and the project you'll be working onCareer development programs, specialized coursesExperience the best version of you
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
English, German (Required)

📌 Technical Support Advisor (Barcelona)
🏢 CNX
📍 Barcelona