What we do.Electric Car Leasing

Why we do it.Greener. Fairer. Future.

We're looking for an exceptional Customer Success Executive to join our Scheme Delivery team in London. This team is focused on the operational excellence of our Salary Sacrifice Scheme for employers, making sure our B2B clients have a seamless experience with Octopus EV.

This role is designed for a seasoned B2B service delivery professional who wants to operate with high autonomy. Alongside handling the day-to-day non-commercial activities, you'll wholly own strategic projects.
What you'll do...

Serve as a key point of contact for day-to-day, non-commercial scheme activities via email and phone, ensuring fast, high-quality outcomes for our clients
Champion scheme interests and be subject matter experts on EV salary sacrifice to our Growth teams and wider Octopus EV departments
Analyse customer feedback and operational data to identify friction points and personally drive solutions that improve internal processes
Lead and deliver on projects aimed at enhancing the customer experience, improving self-service and reducing repetitive inbound
Own activities that ensure a smooth scheme operation, such as managing complaints & escalations, and resolving reporting & invoicing queries
Key KPIs: scheme satisfaction, response and resolution times, reduction in inbound contact, and other Customer Success related goals
What you'll need...

4+ years of relevant B2B client facing experience
Proven track record of supporting B2B clients to resolve queries and deliver exceptional service
Comfortable using data and customer feedback to identify root causes and justify operational change
Experience working with service metrics (e.g. response times, satisfaction scores,



accuracy, issue resolution)
A track record of taking internal or operational projects from concept to completion
Excellent listening and communication skills, with the ability to build rapport in challenging customer situations
To be comfortable collaborating with cross functional teams to deliver ongoing improvements
A completer-finisher mentality, super organised, efficient and ruthlessly focussed on customer-centric outcomes
A good understanding of the B2B2C dynamic relating to our schemes and their employees
? Why else you'll love it here

? Wondering what the salary for this role is? Just ask us On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit
? Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about ? Visit our perks hub - Octopus Employee Benefits
? Octopus Electric Vehicles,



part of the Octopus Energy Group, won the Sunday Times best company to work for in **. We were named 6th out of the top 100 start-ups to work for by Tempo in and on Glassdoor we were voted 50 best places to work in . Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership
Just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours Rest assured though, we've taken lots of precautions for those who have allergies
About us

The electric revolution has arrived - and from you'll no longer be able to buy a new petrol or diesel car in the UK.

We're building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK's most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.

Octopus Electric Vehicles launched in ** to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.

We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, O

📌 Customer Success Executive (España)
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