Role Overview
Join the Quality and Customer Experience team at BBVA Allianz to improve customer experience and work with data to drive business improvements.
Collaborate with different areas of the organization, monitor KPIs, and contribute to continuous improvement.
What You Will Do
Manage quality and customer experience, monitor KPIs, prepare reports, coordinate action plans, and analyze learnings to identify improvements.
Why It Might Be a Fit
We're looking for a customer-oriented person with analytical skills and coordination skills to join our team.
Essential requirements include a university degree, customer-oriented profile, analytical skills, and good communication and collaboration skills.
Requirements
University degree or Higher Degree in Business Administration, Marketing, Economics, Statistics, Psychology, or related fields
Customer-oriented profile and continuous improvement
Analytical skills to work with data, indicators, and results
Organizational and planning skills
Ability to follow up on actions and coordinate multiple activities simultaneously
Problem-solving orientation and search for solutions




Good communication and collaboration skills with different teams
Proactive attitude, flexibility, and adaptability
Experience or knowledge in Quality, Customer Experience, Customer Voice, or complaint and incident management
Knowledge of data analysis and reporting tools
Experience in monitoring KPIs and defining improvement plans
Knowledge of the insurance sector or financial services
Intermediate level of English
Benefits
Hybrid work model and versátil schedule
Food and telecommuting compensation
Exclusive discounts on Allianz products for employees and family members
Opportunity to invest in Allianz shares at preferential conditions
Access to continuous training and professional development programs
Access to innovative digital tools, including internal ChatGPT
Wellhub for promoting well-being and physical activity
Free fruit and snacks in the office
Opportunity to work abroad for up to 25 days a year
Tagged as: Data Analysis
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