Department: Outbound Exchanges – Integral Operations
Reports to: Housing Manager, Madrid
Job Location: Madrid, Spain
Expected Start Date: November 16, **
End Date: May 31,
Who we are:
CIEE is a global organization, staffed with dedicated problem-solvers adept at collaboration across teams and time-zones.
Our international staff operates the largest nonprofit network of study abroad centers at 30+ locations around the world.
Since **, we have promoted peace by cultivating intercultural understanding and preparing people to thrive in a globally interdependent and culturally diverse world.
Why work with us:
You will change the world.
CIEE programs build bridges between different people, different countries, and different cultures.
We help young people participate in high-quality international exchange and study abroad programs that bring the world together.
We change lives, our alumni change the world.
Be part of the change
You will be part of a fast-paced, international, diverse, and collaborative team of professionals.
Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75- year-old mission to make the world a more peaceful place.
Who you are:
The Housing Coordinator supports the delivery of housing services for participants across CIEE Madrid programs, including Study Abroad, High School, Custom faculty-led, Internship, and Short-Term programs.
Working closely with the Housing Manager, you help ensure a safe, positive housing experience for participants in homestays, apartments, and residence halls.
You serve as a key link between students, host families, housing providers, and CIEE staff,



with a strong focus on participant wellbeing, safety, and service quality.
You also play an active role in managing partner relationships with housing vendors, supporting procurement, pricing evaluations, and contract discussions to ensure high-quality, financially sustainable housing solutions.
In addition, you collaborate with various teams and may supervise a Housing Assistant while supporting day-to-day housing operations.
What you'll do:
Housing Operations and Placement
Coordinate housing placements across homestays, shared apartments, and residence halls
Maintain accurate housing records, room assignments, and participant data in CIEE systems
Communicate housing assignments to participants and host families prior to arrival
Support arrivals, departures, housing transitions, and temporary accommodation needs
Manage housing change requests and identify suitable alternatives when needed
Coordinate maintenance requests and ensure timely follow-up and resolution
Support housing payments, compensation tracking, and contract administration
Contribute to housing reporting, surveys, and end-of-term assessments
Partner Relations and Contract Support
Build and maintain strong relationships with housing partners, providers, and vendors
Request, evaluate, and compare housing proposals and pricing structures




Support contract negotiations and annual rate reviews
Monitor local housing market trends to ensure competitive and cost-effective solutions
Assist in identifying new housing opportunities and expanding the housing portfolio
Contribute to housing quality, risk management, and financial evaluation processes
Support annual budgeting and housing cost analysis activities
Homestay and Housing Provider Relations
Maintain positive and ongoing relationships with homestay hosts and housing partners
Conduct regular outreach to monitor satisfaction and address concerns
Support homestay recruitment, orientation sessions, and engagement activities
Document communications and escalating concerns when appropriate
Assist in evaluating housing quality and participant satisfaction outcomes
Student Support and Community Standards
Promote a positive and inclusive housing experience that supports student wellbeing and intercultural learning
Participate in orientations, housing sessions, occasional cultural activities or excursions
Communicate housing expectations, community standards, and conduct guidelines
Support resolution of roommate disagreements and housing-related concerns
Participate in student support processes and behavioral interventions as needed
Collaborate with CIEE staff across teams to support student success
Health, Safety, and Security
Support implementation of CIEE Health, Safety, and Security (HSS) policies
Conduct housing inspections and ensure compliance with safety standards
Document and monitor housing-related incidents in reporting systems
Support response to welfare concerns and housing emergencies
Coordinate te

📌 Housing Coordinator (España)
🏢 CIEE Madrid
📍 España