Luxury Reservation Consultant- Italian Speaker

Full-time

Job Type: Permanent

Would you like to work for a company where hospitality is a work of heart and you can be all you are?

Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.

At the Accor Integral Reservation Centre, we offer memorable experiences to our clients.You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests.

As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will leverage your expertise and passion for our spectacular, world-class locations and properties to engage guests in authentic conversations, driving bookings and maximizing revenue. Your ability to understand guest needs and provide tailored solutions will be key in delivering exceptional service and achieving sales targets.

Main Duties

Answering guest requests with new or existing bookings with a luxury attitude and language in an unscripted environment while using sales oriented techniques





Fully understanding customer´s needs and acting as a brand ambassador throughout the entire luxury travel experience

Create a true connection with our guests through storytelling and active listening.

Upselling and cross-selling around available products and services

Processing and managing bookings in our internal systems for hotels, including modifications, payments, and cancellations.

Managing guest accounts and guest enrollments within the loyalty program, including modifications of their personal data.

Handling any guest demands and concerns in a professional and positive manner.

Communicating and maintaining a professional relationship with other team members involved (internal/external) to ensure a seamless guest experience.

Establishing and maintaining a long-lasting professional relationship with the customers, resulting in brand loyalty

Other Responsibilities

Continuous adhering to GDPR and PCI principles

Being a curious and enthusiastic learner and keeping oneself up to date with the worldwide trends in the luxury travel industry

Living the Heartist® culture and values and contributing to the success and growth of the Luxury Reservation Centre in Barcelona





Following ACCOR´s Sustainability Policies and Corporate Ethics and other internal policies.

Education and/or work experience in sales, customer service, hospitality, or tourism industries.

Experience in luxury travel will be an asset.

Native Italian, proficiency level in French is a strong asset.

Fluency in English (C1) is required

Computer literate

Passionate about travel and hospitality

Active listening : Ability to understand and respond to guests' needs while adapting a sales oriented speech

Excellent verbal and written communication and interpersonal skills

Strong understanding of customer service principles and best practices

Exceptional organizational, and time management abilities

Strong sense of responsibility and accountability

Genuinely curious and eager to self-develop

Team spirit

Respectful and collaborative within a diverse multicultural environment

Must be currently legally entitled to work part-time in Spain

39 hours/week contract

AM & PM Schedules

Rotative Days Off

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Dowhat you love, care for the world, dare to challenge the status quo! #BELIMITLESSWhat It’s Like to Work at Accor Global Reservation Centre:

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📌 Luxury Reservation Consultant- Italian Speaker (Madrid)
🏢 Accorhotels
📍 Madrid