Ever wondered how the products in your local supermarket reach Europe?
Or how your online orders are delivered so quickly to your doorstep?
At Maersk, we make it happen.
From enabling global trade to supporting the distribution of life-saving vaccines, we are shaping the future of logistics.
At Maersk, we are on a journey to become The Global Integrator of container logistics, connecting and simplifying our customers' supply chains.
This is a unique opportunity to be part of a transformation towards a more customer-centric, digital, and agile organization.
We are currently looking for a Landside Multicarrier Agent to join our dynamic team in Madrid.
In this role, you will own and manage the end-to-end inland customer experience, ensuring smooth, compliant, and efficient execution of inland services.
You will act as the key point of contact for customers, vendors, and internal stakeholders, driving operational excellence and delivering high-quality service.
The role requires the ability to work independently, while also collaborating effectively across teams and, where relevant, supporting and guiding others.
Key Responsibilities
Manage and monitor the end-to-end inland service process, ensuring compliance with company procedures and regulatory requirements
Act as the main point of contact for customer inquiries related to inland services, ensuring timely and effective resolution
Deliver value-added solutions by leveraging strong business and process understanding
Maintain a customer-centric approach, proactively identifying risks and preventing errors
Prepare and submit accurate documentation in a timely manner
Support customer retention and growth through cross-selling and up-selling opportunities
Ensure adherence to Standard Operating Procedures (SOPs) and operational guidelines
Maintain proactive and clear communication with customers, vendors, and internal teams, including participation in regular calls
Collaborate with Commercial and Customer Service teams to strengthen customer relationships




Support reporting activities and execute additional tasks as assigned by the Team Leader or Manager
What We Are Looking For
Good understanding of logistics and supply chain operations
Strong communication skills with the ability to engage confidently with stakeholders
High level of customer focus and a passion for delivering exceptional service
Ability to work effectively under pressure while maintaining organization and accuracy
A team-oriented mindset, with the ability to collaborate and contribute to shared goals
Strong sense of urgency and ownership, with the ability to drive issues through to resolution
A proactive and positive attitude
Good command of English (written and spoken)
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Maestrk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process.
If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******.
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.
As the integral leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.
With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
For more information click here.
All the way.
#J-*****-Ljbffr

📌 Spain Inland Agent Multicarrier (Madrid)
🏢 A. P. Møller-Mærsk
📍 Madrid