Customer Representative (Dutch-speaking) –

- Malaga

Position Overview

- Project Type: Customer Support &
- E-Commerce Operations (Retail Sector)
- Location: On-Site, Benalmádena (Malaga), Spain
- Work Model: On-Site, start 4/11
- Language Requirements: Fluency or bilingual proficiency in Dutch, accompanied by a good working command of English.

Compensation &

- Conditions

- Base Salary: 19,200 EUR gross per year
- Performance Bonus: Up to 1,800 EUR in performance bonuses
- Work Schedule: 9:00 AM – 6:00 PM, Monday to Friday, plus 2 Saturdays per month

Main Responsibilities

- Handle customer inquiries via telephone, email, chat, and other communication channels.
- Support shoppers with questions regarding online orders, payments, products, and promotions.
- Handle calls and escalations transferred from physical retail locations and accurately record customer interactions in internal ticketing systems.
- Provide timely and effective responses and solutions within established service quality standards.
- Stay up to date with the company's products, services, processes, and policies.




- Escalate complex or unresolved issues to the relevant internal teams and guide customers through complaints processes.

Requirements &

- Qualifications

- Languages: Native-level or bilingual proficiency in Dutch, with a solid command of English.
- Core Competencies: Strong communication skills, active listening, and a natural customer-first orientation.
- Professional Attributes: Patience, empathy, and a strong problem-solving mindset with the ability to follow up on requests until complete resolution.
- Technical Skills: Comfortable navigating digital customer support tools, Windows, Microsoft Office environments, and internet configurations.
- Availability: Willingness to work on-site in Benalmádena on a standard daytime schedule (Monday to Friday plus two Saturdays per month).
- Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID).

Selection process

- Submission
- Ownership Validation (could take up to 48hrs)
- Profile fit validation (made by CNX recruiters & project leader)
- HR Interview &
- Tests
- Sueprvisor interview
- Client interview (some projects require this)
- Job offer
- Hired

📌 Customer Representative (Dutch-speaking) – Malaga (retail)
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