Position Overview

- Client / Project: Fashion Retailer
- Location: On-Site, Barcelona, Spain
- Work Model: On-Site
- Language Requirements: Native-level Spanish and Basque (Euskera), with a very good command of English.

Compensation & Benefits

- Base Salary: 19,623.64 EUR gross per year
- Performance Bonus: Up to 1,200 EUR in performance bonuses
- Work Schedule: 9:00 AM – 11:00 PM, Monday to Sunday (rotating shifts)

Main Responsibilities

- Handle customer inquiries related to purchases, orders, and product lines across multiple contact channels (phone, email, and chat).
- Manage after-sales issues including deliveries, returns, and order modifications.
- Provide effective, personalized solutions while maintaining a friendly, professional, and customer-first service standard.
- Follow up proactively on cases to ensure full and proper resolution.
- Record customer interactions accurately and keep internal systems and CRM records up to date.
- Contribute to delivering an exceptional customer experience across the retail brand's support touchpoints.

Requirements & Qualifications

- Languages:



Native-level fluency in Spanish and Basque (Euskera), alongside a strong working command of English.
- Core Competencies: Strong communication skills, high customer orientation, patience, empathy, and a robust problem-solving mindset.
- Professional Attributes: Proactive attitude, strong organizational skills, and strict attention to detail.
- Technical Skills: Tech-savvy with confidence in navigating digital customer support tools and multi-system platforms.
- Environment: Ability to work effectively as part of a team in a dynamic, international retail environment.
- Availability: Flexibility to work on-site in Barcelona on rotating shift patterns (Monday to Sunday).
- Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID).

Selection process

- Submission
- Ownership Validation (could take up to 48hrs)
- Profile fit validation (made by CNX recruiters & project leader)
- HR Interview & Tests
- Sueprvisor interview
- Client interview (some projects require this)
- Job offer
- Hired

📌 Customer Support Advisor – Basque (Euskera) + English (Barcelona)
🏢 Business Intelligence Sales Consultants
📍 Barcelona