Senior Engagement Delivery Lead – Service Now
Remote · Spain
About the role
We're looking for a Senior Engagement Delivery Lead to own the successful delivery of Service Now solutions for our top-tier clients. This is a client-facing leadership role for someone who combines strong project management skills with the ability to build lasting relationships, drive cross-functional teams, and ensure every engagement delivers real business value — on time and to the highest standard.
Why join us?
HIGH-IMPACT PROJECTS
— Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.
CUTTING-EDGE TECH
— Stay sharp with the latest Service Now capabilities and emerging technologies. We invest in keeping you ahead of the curve.
FULLY REMOTE IN SPAIN
— Work from wherever you're most productive. No relocation, no commute, full flexibility.
CONTINUOUS LEARNING
— Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.
A TEAM THAT HAS YOUR BACK
— Talented colleagues who collaborate, support, and push each other to deliver quality work.
GLOBAL EXPOSURE
— Work alongside international teams in a truly multicultural environment.
A CLEAR CAREER PATH
— Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.
What's in it for you Restaurant tickets for every working day
Permanent contract — we're investing in a long-term relationship
Flexible benefits: Gympass and nursery tickets through our versátil retribution scheme
Referral bonus — bring great people in and get rewarded
Competitive salary and bonuses — let's talk numbers on our first call What you'll bring 5+ years of experience in Project Management for large-scale IT Service Management (ITSM) or Service Now implementations
Experience managing application development projects end to end




Proven ability to lead and guide project teams and clients through complex delivery programmes
Experience managing project schedules, risk management, and KPI calculation and tracking
Service Now Certified System Administrator (CSA) — desired
SCRUM Master or PMP certification — a strong plus
Experience with Agile methodologies — strongly preferred
Bachelor's degree in Software Engineering, Computer Science, or a related field
Fluent English — required. Spanish language skills are a plus What you'll do Build strong client relationships by setting the right expectations, providing regular updates, and acting decisively when issues arise
Lead key client meetings ensuring all stakeholders are engaged, agendas are completed, and communication objectives are achieved
Ensure clients have a clear understanding of the delivery methodology and all tools in place for project visibility and progress tracking
Prepare and deliver timely executive summary reports covering milestones, project plans, risks, action items, decisions, issues, and change orders
Coordinate knowledge transfer processes with Trainers, BPCs, and Customer Project Managers to ensure all training activities are executed effectively
Keep stakeholders engaged according to their level of responsibility, ensuring they are consulted and informed throughout the engagement
Facilitate the sales-to-delivery transition by ensuring the services team fully understands client needs, their business context, and how the value proposition fits their expectations
Transform all deliverables, milestones, risks, assumptions, and success factors defined in the SOW into a clear, actionable project plan
Work closely with the services team to manage project schedules and ensure deliverables are achieved on time and in line with client requirements
Lead pre and post go-live preparation activities, coordinating stakeholder communication and motivating the team through the go-live milestone #J-18808-Ljbffr

📌 Senior Engagement Delivery Lead – Servicenow (Santander)
🏢 Cognizant
📍 Santander