Summary IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations.

Summary IT Support Technician Level 1 (N1) provides essential first-line support to users in Barcelona, ensuring efficient handling and resolution of technical issues to maintain smooth IT operations.

Main Responsibilities

Receive and handle user support requests via phone, email, or ticketing system.

Classify and prioritize incidents and service requests.

Provide first-line technical support for:

Windows operating systems

Microsoft Office applications

Email-related issues

PCs and peripheral devices

Basic network connectivity issues (Wi-Fi, VPN)

Assist users in resolving technical problems and promote IT best practices.

Escalate complex incidents to Level 2 and Level 3 support teams.





Maintain accurate ticket updates and documentation.

Create user accounts, manage access rights, and install standard software.

Key Requirements

Experience with Windows operating systems

Proficient in Microsoft Office Suite

Nice to Have

Knowledge of mobile device support

Other Details

Location: Barcelona, Spain

Start Date: January 1, 2027

End Date: December 31, 2027

Contract: B2B

Language Requirements: English (Professional proficiency), French (Professional proficiency), Spanish (Good written and spoken skills)

Work Schedule: On-site, 5 days per week; no on-call support or business travel required.

Rate: open to discussions :)

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📌 IT Support Technician Level 1 (Barcelona)
🏢 Emagine
📍 Barcelona