IWG plc in Málaga is seeking a Customer Services Manager to lead our on-site centre's performance and deliver world-class service. You will oversee daily operations, guide a small team, and ensure targets are met while maintaining a welcoming environment for clients and guests. You will conduct tours for prospective customers, upsell to existing clients, and foster loyalty as a brand ambassador for the centre and IWG, with a focus on ownership, resilience, and customer satisfaction.