Remote Technical Services Specialist Surgical Robotics Madrid Medtronic

Hoy

Remote

Heerlen, Limburg, Netherlands

Madrid, Madrid, Spain

Milano, Lombardia, Italy

Lisboa, Lisboa, Portugal

Full time

R78991

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE). This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities

Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.

Drive the escalation process to resolve customer issues, including initiating required field service support when needed.

Collaborate with other technical service specialists to troubleshoot complex service requests.

Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.

Responsible to ensure all documentation/system entries are fully complete promptly.

Focus on remote support, with occasional onsite support / training availability (domestically and international).

Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Required Qualifications

Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.

Fluency in Portuguese, English and Italian is required (C1/C2).

Experience with robotics or motion control within a large capital equipment environment.

Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.

Experience with analysing technical issues and processes for continuous improvement.

Experience with software troubleshooting.

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 40,000.00 EUR - 60,000.00 EUR | Netherlands: 52,800.00 EUR - 79,200.00 EUR | Portugal: 30,400.00 EUR - 45,600.00 EUR | Spain: 37,600.00 EUR - 56,400.00 EUR |

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission - to alleviate pain, restore health, and extend life - unites a integral team of 95,000+ passionate people.

We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D; lab, to the factory floor,



to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will.

Build

a better future, amplifying your impact on the causes that matter to you and the world

Grow

a career reflective of your passion and abilities

Connect

to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here

At Eaton, we are looking for a Customer Service Engineer to join our Crouse-Hinds / CEAG business. This is a highly technical, customer-facing role supporting industrial customers across Spain and selected export markets in a ex-proofed.

Working in a 100% remote environment, you will act as the key point of contact throughout the customer project lifecycle, technical quotations, regular customer orders handling & order execution activities, and delivery follow-up. You will collaborate closely with customers, sales teams, engineering experts, manufacturing sites, and operations teams across Europe to ensure a seamless customer experience.

This role combines technical customer support, project coordination, order management, and stakeholder communication within a specialized market focused on explosion-proof electrical equipment and power distribution solutions.

What you'll do:

Review customer specifications,



technical documentation and requirements to prepare accurate technical and commercial quotations.

Coordinate with engineering and manufacturing teams to ensure customer requirements are fully understood and translated into appropriate solutions.

Manage customer orders for catalog material from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.

Act as the primary point of contact for customers throughout project execution, providing regular updates on project status, lead times, and delivery schedules.

Support the sales organization by managing quotation follow-up activities and helping drive opportunity conversion.

Provide technical guidance and product support for catalog material related to Eaton's explosion-proof electrical equipment and power distribution & control solutions.

Coordinate drawing approvals, technical clarifications, and project-related communications between customers and internal stakeholders.

Build strong relationships with customers, distributors, and sales colleagues to ensure high levels of customer satisfaction.

Collaborate with international teams across Europe, including engineering, operations, manufacturing, and customer service functions.

Contribute to continuous improvement initiatives aimed at enhancing customer experience, operational efficiency, and service quality.

Skills:

Strong technical understanding of electrical products, systems, or industrial equipment.

Ability to interpret technical specifications, engineering documentation, and technical drawings.

Customer-focused mindset with excellent relationship-building skills.

Strong communication skills with the ability to interact effectively with customers and cross-functional teams.

Excellent organizational skills and ability to manage multiple projects and priorities simultaneously.

Collaborative approach and ability to work effectively within an international matrix organization.

Proactive problem-solving skills and ability to professionally manage customer concerns and delivery challenges.

Comfortable working in a remote and highly collaborative environment.

SAP knowledge or experience with ERP systems is strongly preferred.

Proficiency in Microsoft Office applications.

Languages

Fluent Spanish and English (written and spoken) are required.

French language skills would be considered an advantage.

Qualifications

Bachelor's Degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.

Minimum 3 years of experience in a technical customer support, project coordination, customer service engineering, inside sales, or order management environment.

Experience working with technical or engineered-to-order products within industrial markets.

Experience supporting industrial customers and managing multiple stakeholders throughout project lifecycles.

What we offer

Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.

Work in a company with commitment to Inclusion & Diversity and Sustainability (Foster an inclusive culture with a strategic goal to increase a female representation including in Leadership).

Annual mentoring program, Eaton University, a reward, and recognition system.

Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.

Strong, agile, and diverse team locally and globally.

Strong processes and state-of-the-art systems and tools.

Structured employee development processes, open feedback culture with development plans.

Detailed induction support and well-structured onboarding.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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