Data Analyst For Customer Care And Shipping (Barcelona)

Data Analyst For Customer Care And Shipping (Barcelona)

30 oct
|
Back Market
|
Barcelona

30 oct

Back Market

Barcelona

Описание:Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new. We're a general marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new.Задачи:
Conduct in-depth analyses to help Operations Specialists improve process efficiency and customer satisfaction across Customer Care, Seller Care, Quality and Shipping.
Be an active contributor to the strategy, by thinking beyond immediate analysis to understand the long-term implications of actions
Collaborate closely with business stakeholders : supporting their needs, sharing your analysis & recommendations in an impactful way to get their buy-in
Maintain, update and improve the monitoring tools (SQL, Omni)
Mentor business stakeholders on their data needs
Требования:
You are in Bachelor’s or Master’s degree in Business, Management or Engineering with specialization in data & analytics or equivalent
You have strong skills in data analytics, visualization and modeling, including experience with SQL ; ideally with Omni, Google Analytics/Datastudio and Amplitude




You are also interested in helping the business grow thanks to the data analyzed (project management/coordination skills)
You have good communication skills and you are able to make your work accessible to a non-technical audience
You know how to work in autonomy
You like to do concrete things and you are not afraid to get your hands dirty
You are an amazing team player with whom it’s always a pleasure to work
You are fluent in English
You are looking for a 5-6 month full-time internship from January 2027 based in Barcelona
Your current French university can provide an internship agreement
Будет плюсом:
Knowledge of server-side tagging, experience with an advertising platform (Google Ads, Meta), or a personal project involving tracking or data
Условия:
Duration : 6 months
Full-time internship (35h/week)
A mission driven work environment where your day to day makes an impact on the planet. Seriously.
Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. xlqxfvg Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. #J-18808-Ljbffr

📌 Data Analyst For Customer Care And Shipping (Barcelona)
🏢 Back Market
📍 Barcelona

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