The client is a leading American technology company operating a portfolio of globally recognised social media, communication and digital platforms used by billions of people worldwide. You will support our client as an Advertisers Support Representative, assisting small and medium-sized businesses that use the client’s digital advertising services. As part of a motivated, multilingual team, you will help clients with enquiries related to advertising products, tools and campaigns, providing both pre-sales and post-sales support in Hebrew and English. Responsibilities Supporting small and medium-sized businesses (SMBs) with enquiries related to digital advertising products, tools and campaigns;

Providing customer support in Hebrew and English via chat, email and phone;

Delivering pre-sales and post-sales support for self-service advertising products;

Providing guidance on products and tools to improve the customer experience;

Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly;

Identifying recurring trends and resolving issues affecting multiple SMB clients;

Delivering a professional customer experience in line with quality and service standards.

Requirements Excellent written and spoken Hebrew (minimum C1 level);

EU passport holder or a local residency card





Good command of English;

Empathetic and helpful approach;

Strong team-player attitude;

Strong interpersonal skills and the ability to de-escalate situations when necessary;

Ability to handle sensitive and confidential information;

Ability to learn quickly and adapt to new processes and tools.

Location:

Lisbon, Portugal Work model:

On-site Schedule:

Rotational shifts, Monday to Sunday, between 06:00 and 00:00 (40 hours per week, 8 working hours per day) Training:

15 working days, with a training allowance of €141.20 per completed week. Remuneration:

Total gross monthly compensation of

€1,767.50 , including: Base salary: €1,383.00 gross per month;

Productivity bonus;

Meal allowance: €154.00 net per month;

Holiday allowance: €115.25 per month;

Christmas allowance: €115.25 per month.

Contract:

Initial 1-year fixed-term contract, with the possibility of conversion to a permanent contract after 2 years. Perks:

Private health insurance, local language classes Relocation:

Optional accommodation in a shared apartment, with a private room and all bills included, for approximately €220 per month deducted from your salary. Assistance with administrative procedures is also provided. Annual leave:

22 days

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📌 Bilingual Ad Support Specialist – SMB Help (Hebrew/English) (Barcelona)
🏢 Cross Border Talents
📍 Barcelona