** Please note that this is a temporary position with a duration of 6 months. **
The purpose of the Collections Care Specialist is to be, within a European CX team, the primary point of contact and owner of all collections-related requests. He/she will build a strong relationship and deliver the best experience and will solve transport constraints to meet the end users/customers' expectations related to their collection's requests. He/she is responsible for all logistics activity related to collections within the assigned region(s) and will provide collection of equipment from their customers within CIFOT and cost to serve targets.
They are responsible to successfully carry out all activities related to collection engine. This role requires a solid understanding of, and the ability to work with a variety of CHEP functions such as Operations, Logistics Planning, Asset Management and Sales daily. It also requires a language capability of minimum 1, preferably 2 European languages, next to English and Spanish. To ensure operational continuity and depending on business needs, this role may be required to provide backup or temporarily transition into one of the other CX roles.
About the Role:
Interface with both end users and carriers to ensure compliance and performance within assigned markets.
Identify, assess and take action to resolve risks related to the collection engine that could result into end receivers' dissatisfaction, cost inefficiencies or CHEP inventory constraints.
Connect with end receivers on collection agreement and be more broadly the point of contact for queries directed to end receivers.
Offer autonomously creative problem solving and alternative solutions.




Establish and maintain effective relationships with CHEP departments such as Supply Chain, Demand Planning, Carrier Management, Finance, Operations, Customer Operations, and Sales to resolve issues affecting the collection process.
Supporting sales initiatives to expand the revenue performance of your territory.

Qualifications:
Bachelor’s Degree or equivalent supply chain / customer facing experience required.

Experience:
3-5 years Customer Service and Logistics .

Skills & Knowledge:
Flexible, Customer focused, Outgoing and energetic attitude.
Supply Chain experience, Knowledge of transport planning and tendering is an advantage.
Experience in an environment with urgent requests and comfortable to manage those urgencies.
Good listening skills, solution oriented.
Hold hauliers accountable.
Ability to balance customer-centricity with cost efficient actions and decisions.
High Learning Agility - adaptability and flexibility while in a state of constant change.
Ability to multi-task and effectively manage time and resources.
Decision Quality - Ability to think outside the box to provide best solution for our customers.
Must be available to work some holidays.
Excel, Word, PowerPoint, Outlook, SAP, Salesforce, BlueYonder.

Languages:
Italian mother tongue next to English and Spanish.

What we offer:
Certified Top 17 Global Employer¿¿
Hybrid Working & Flexible Working Hours
Annual Bonus (typically XXX% to include based on band)¿¿
¿ Meal Vouchers
¿¿Medical Insurance
¿Life Assurance
Access to Versátil Compensation Plan
Contributory Pension¿Scheme (Voluntary)
Generous Share Scheme¿(Voluntary)
25 Business Days of Annual Holidays
¿ Well HUB
¿¿ Employee Assistance Programme¿
3 days for Volunteering

📌 Interim Coordinator, Collection Care with Italian & English (Madrid)
🏢 CHEP ESPAÑA
📍 Madrid