Job Description

Your Role

Join our international technical support team as a Brainlab Support Specialist and become a trusted technical partner for our customers.

In this role, you will be responsible for installing, maintaining, troubleshooting, and servicing Brainlab systems at hospitals across your region. As the face to our customers, you will represent our commitment to excellent service by providing expert technical support.

You will work with our innovative product Loop-X and play a key role in ensuring its reliability, performance and availability. This includes regular travel to customer sites to provide hands-on technical support.

Learn more about Loop-X, click here

As part of the Support Imaging Team for our outstanding product line you have the opportunity to grow within our company.

Your Responsibilities

- Independently install, maintain, troubleshoot and repair Loop-X at hospitals and clinical sites
- Provide professional technical support both on-site and remotely, guiding users through system operation and troubleshooting




- Perform system diagnostics, software and hardware upgrades, preventive maintenance and proactive service checks to ensure optimal system performance
- Be a trusted technical advisor to our customers and build strong, long-term relationships based on expertise, reliability, and excellent service
- Ensure that all service activities are completed efficiently, accurately and in accordance with Brainlab quality standards and procedures
- Document installations, maintenance, repairs and other service interventions accurately and comprehensively
- Collaborate closely with Sales, R&D;, Clinical Support and other internal teams to ensure a seamless customer experience
- Share technical feedback and contribute ideas that help continuously improve our products, services and processes
- Manage your home office days independently, ensuring a productive and well-organized workday

📌 Support Specialist Imaging Systems - Spain (Madrid)
🏢 Brainlab
📍 Madrid