Hi, Denise here and I am the Head of Mid-Market Customer Success at Ashby. Our team is passionate about shaping and scaling an exceptional high-touch customer experience across the mid-market segment. As we continue expanding we are thrilled to be hiring our next CSM in EMEA to help shape how we serve customers in this region, ranging from high growth start ups to public companies.
You have a strong track record of Customer Success experience in B2B SaaS (at least two years), supporting customers through the adoption and long-term optimization of complex technologies. You enjoy developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention
You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
You love becoming a product and industry expert and have experience doing this in a previous customer success role. moments by tailoring training and product walk throughs to address a customer's specific challenges.
You're energised by learning and supporting a complex product. You enjoy diving deep into technical details,



navigating advanced configurations, and data workflows, and you enjoy helping customers make sense of them.
Whether it's a complex report to a very tenured data analyst, or a workflow to a brand new recruiter, who is new to SaaS tools, you see every teaching moment as an opportunity.
You take pride in internal operations, like real-time CRM updates.
You are always looking for ways to improve your work through data.
Our Mid-Market CSMs typically manage a book of 60+ customers, balancing personalized relationships with efficient, scalable support.
You're interested in managing customer accounts with infrequent and well-defined touchpoints (rather than excited by the fluidity required of early stage CS work)
You shine as an exclusively commercial CSM, motivated by variable compensation. For renewal negotiation and upsell, we have a lovely team of Contract Managers. As such, this role does not currently include variable pay, aligning with our strategy to hire product-oriented CSMs rather than adhering to the conventional

📌 Mid-Market Customer Success Manager (Valencia)
🏢 Ashby
📍 Valencia