Travel Consultant, ERM (Remote)
Full time, Temporary, Netherlands, Poland, Spain, United Kingdom
For candidates located near our office sites in Warsaw, Krakow, Lublin, or Rzeszów in Poland, the role will follow a hybrid working model.
The Travel Consultant, ERM is responsible for accurately and efficiently handling incoming contacts requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a integral, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. You will provide exceptional service which exceeds client expectations and effectively manage and control all facets of travel arrangements, as requested by our clients.
Provide the customer with the required industry information, such as low fares, exchange costs, penalties, and visa information
Proven experience in ERM, marine, offshore, or crew travel environments
paced, 24/7 service environment
Demonstrated ability to collaborate effectively within a global, multi?Relevant skills in GDS Amadeus




Strong verbal and written communication skills in English
Demonstrated understanding of customer servicing excellence
Solid working knowledge of the travel industry, policies, procedures, and processes
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.
Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. Flexible working hours and work-from-home or remote opportunities
Work at the forefront of travel technology and help shape the future of business travel
Travel industry professional perks and discounts

📌 Senior Travel Consultant (Álava)
🏢 Bcd Travel
📍 Álava