Our client, a leading SaaS provider in the digital marketing space, is actively seeking a motivated and client-focused Representante de Éxito del Cliente (Customer Success Manager) to join their fully remote team, supporting clients across Spain. This role is pivotal in ensuring our customers derive maximum value from our platform, fostering long-term relationships, and driving customer retention. You will act as a trusted advisor, understanding client goals and helping them achieve success through strategic implementation and utilization of our solutions. We are looking for an individual with a passion for technology, excellent communication skills, and a proven ability to build strong client partnerships. This is a remote-first position, offering the ultimate flexibility to work from anywhere within Spain, making it idóneo for those seeking autonomy and a results-oriented environment.

Key Responsibilities

- Onboarding new clients, ensuring a smooth and effective transition to our platform.




- Proactively engaging with customers to understand their business objectives and challenges.
- Developing and executing success plans tailored to individual client needs.
- Monitoring customer health and identifying at-risk accounts for proactive intervention.
- Conducting regular check-ins and business reviews with clients.
- Educating clients on new features, best practices, and advanced functionalities.
- Identifying opportunities for upselling and cross-selling based on client needs and growth.
- Collaborating with sales, product, and support teams to advocate for customer needs.
- Driving adoption, usage, and overall satisfaction with our services.
- Gathering customer feedback to inform product development and service improvements.

Requirements

- Proven experience in Customer Success,

📌 Vp Client Success (Madrid)
🏢 Paymentology
📍 Madrid