Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you’ll join a company in motion. We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We’re looking for a Senior Product Manager to own Calls & Routing , the core of Aircall’s product.



You’ll set the strategy for this area and work with Engineering, Design, Data and Go-to-market to deliver customer and business impact with minimal oversight.
Customer insights: talk to customers regularly (admins, supervisors and agents), combine qualitative and quantitative data, and identify the most critical product gaps and opportunities.
Know when to experiment and when to ship, define go-to-market early with PMM, and partner with Engineering on quality and tech debt.
Data-driven and technically fluent, comfortable with complex, high-reliability systems and using AI in your own work.
experience in Telco, CCaaS or cloud telephony, or with AI-powered products.
If you would like more information about how your data is processed, please contact us.
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📌 Manager - Product Manager (Madrid)
🏢 Aircall.io
📍 Madrid