Senior Engagement Delivery Lead – ServiceNow

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Remote · Spain

About the role

We're looking for a Senior Engagement Delivery Lead to own the successful delivery of ServiceNow solutions for our top-tier clients. This is a client-facing leadership role for someone who combines strong project management skills with the ability to build lasting relationships, drive cross-functional teams, and ensure every engagement delivers real business value — on time and to the highest standard.

Why join us?
HIGH-IMPACT PROJECTS

— Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH

— Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE IN SPAIN

— Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING

— Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK

— Talented colleagues who collaborate, support, and push each other to deliver quality work.

INTEGRAL EXPOSURE

— Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH

— Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's in it for you

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- Restaurant tickets for every working day

- Permanent contract — we're investing in a long-term relationship

- Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme

- Referral bonus — bring great people in and get rewarded

- Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

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- 5+ years of experience in Project Management for large-scale IT Service Management (ITSM) or ServiceNow implementations





- Experience managing application development projects end to end

- Proven ability to lead and guide project teams and clients through complex delivery programmes

- Experience managing project schedules, risk management, and KPI calculation and tracking

- ServiceNow Certified System Administrator (CSA) — desired

- SCRUM Master or PMP certification — a strong plus

- Experience with Agile methodologies — strongly preferred

- Bachelor's degree in Software Engineering, Computer Science, or a related field

- Fluent English — required. Spanish language skills are a plus

What you'll do

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- Build strong client relationships by setting the right expectations, providing regular updates, and acting decisively when issues arise

- Lead key client meetings ensuring all stakeholders are engaged, agendas are completed, and communication objectives are achieved

- Ensure clients have a clear understanding of the delivery methodology and all tools in place for project visibility and progress tracking

- Prepare and deliver timely executive summary reports xghoner covering milestones, project plans, risks, action items, decisions, issues, and change orders

- Coordinate knowledge transfer processes with Trainers, BPCs, and Customer Project Managers to ensure all training activities are executed effectively

- Keep stakeholders engaged according to their level of responsibility, ensuring they are consulted and informed throughout the engagement

- Facilitate the sales-to-delivery transition by ensuring the services team fully understands client needs, their business context, and how the value proposition fits their expectations

- Transform all deliverables, milestones, risks, assumptions, and success factors defined in the SOW into a clear, actionable project plan

- Work closely with the services team to manage project schedules and ensure deliverables are achieved on time and in line with client requirements

- Lead pre and post go-live preparation activities, coordinating stakeholder communication and motivating the team through the go-live milestone

📌 Senior Engagement Delivery Lead – ServiceNow (Madrid)
🏢 Cognizant
📍 Madrid