Job Title: Infrastructure Field IT Engineer

Job Type
Permanent (Full-time) (FTE)

Location:
Agoncillo, Spain (Fully onsite) Job Summary The Infrastructure Field IT Engineer is responsible for providing on-site technical support, maintaining IT infrastructure, and ensuring the reliability of hardware, software, and network systems across assigned locations. This role involves hands-on troubleshooting, proactive maintenance, and coordination with central IT teams to uphold service levels and business continuity.
* Provide on-site support for desktops, laptops, printers, network devices, and other IT equipment.
* Install, configure, and maintain hardware and software systems.
* Troubleshoot and resolve technical issues related to infrastructure, connectivity, and user access.
* Perform routine checks, patching, and updates on servers and network components.
* Support LAN/WAN infrastructure, including switches, routers, and wireless access points.
* Coordinate with vendors for hardware repairs and replacements.
* Assist in onboarding/offboarding activities including device provisioning and access setup.
* Maintain accurate documentation of assets, incidents, and service requests.




* Ensure compliance with IT policies, security standards, and data protection protocols.
* Participate in infrastructure upgrade projects and site rollouts.
* Escalate unresolved issues to higher-level support or specialized teams. Qualifications
* Bachelor’s degree in Computer Science, Information Technology, or related field.
* 3–5 years of experience in IT infrastructure or field support roles.
* Strong knowledge of Windows OS, Active Directory, networking fundamentals, and endpoint security.
* Experience with ticketing systems (e.g., ServiceNow) and remote support tools.
* Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.
* Excellent problem-solving, communication, and customer service skills.
* Ability to travel between sites and work independently. Performance Metrics
* SLA compliance for incident and request resolution
* User satisfaction scores
* Infrastructure uptime and reliability
* Accuracy of asset and documentation records #J-18808-Ljbffr

📌 IT Field Support Engineer (La Rioja)
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