We are looking for a client-centered professional that focuses on revenue expansion by acquiring new clients and nurturing existing relationships through data-driven strategies, upselling, and retention efforts. They bridge marketing, sales, and product teams to optimize customer journeys, identify new market opportunities, and achieve revenue targets. Core Responsibilities
* Client Expansion: Identify opportunities to expand the customer base as well as upsell and cross-sell services to existing clients while fostering long-term, high-value relationships.
* Customer Onboarding: Support new clients with appointment scheduling, account setup, and initial consultations to ensure a smooth start.
* Customer Support: Act as the main point of contact for clients — addressing questions, providing guidance on each step of their program, and resolving any operational or service-related issues. Journey Communication: Keep clients informed at every stage — from scheduling and testing to results and follow-ups
* Data Analysis & Reporting:



Analyze customer metrics, market trends, and campaign performance to optimize ROI and predict trends.
* Pipeline Management: Proactively secure new business through networking, events and tailored proposals. Key Qualifications
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Experience:
1–2+ years in account management, sales, or client strategy.
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Education:
Bachelor’s degree in Business, Marketing, or a related field.
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Skills:
Strong analytical abilities (using tools like CRM, Attio or similar), negotiation capabilities, and excellent communication skills.
* Mindset: Results-driven with a focus on high-impact growth experiments. Performance Indicators (KPIs)
* Customer Acquisition Cost (CAC) and Retention Rate.
* SLAs, TMOs other associated sales KPIs.
* Revenue Growth Rate (Upsell/Cross-sell).
* Customer Lifetime Value (CLV).
* Conversion Rates (CR). #J-18808-Ljbffr

📌 Client Growth Associate (Pamplona)
🏢 Axo Longevity
📍 Pamplona