Position Overview
• Client / Project: Fashion Retailer
•

Location:
On-Site, Barcelona, Spain
• Work Model: On-Site
• Language

Requirements:
Native-level Spanish and Basque (Euskera), with a very good command of English. Compensation & Benefits
• Base

Salary:
19,623.64 EUR gross per year
• Performance Bonus: Up to 1,200 EUR in performance bonuses
• Work Schedule: 9:00 AM – 11:00 PM, Monday to Sunday (rotating shifts) Main Responsibilities
• Handle customer inquiries related to purchases, orders, and product lines across multiple contact channels (phone, email, and chat).
• Manage after-sales issues including deliveries, returns, and order modifications.
• Provide effective, personalized solutions while maintaining a friendly, professional, and customer-first service standard.
• Follow up proactively on cases to ensure full and proper resolution.
• Record customer interactions accurately and keep internal systems and CRM records up to date.
• Contribute to delivering an exceptional customer experience across the retail brand's support touchpoints. Requirements & Qualifications
• Languages:



Native-level fluency in Spanish and Basque (Euskera), alongside a strong working command of English.
• Core Competencies: Strong communication skills, high customer orientation, patience, empathy, and a robust problem-solving mindset.
• Professional Attributes: Proactive attitude, strong organizational skills, and strict attention to detail.
• Technical

Skills:
Tech-savvy with confidence in navigating digital customer support tools and multi-system platforms.
• Environment: Ability to work effectively as part of a team in a dynamic, international retail environment.
• Availability: Flexibility to work on-site in Barcelona on rotating shift patterns (Monday to Sunday).
• Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID). Selection process
• Submission
• Ownership Validation (could take up to 48hrs)
• Profile fit validation (made by CNX recruiters & project leader)
• HR Interview & Tests
• Sueprvisor interview
• Client interview (some projects require this)
• Job offer
• Hired

📌 Customer Support Advisor – Basque (Barcelona)
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